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Pick your priority, tell us what's wrong. You'll get a WhatsApp + email confirmation with a ticket reference — and a response within your priority SLA.

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Priority SLAs

  • Emergency

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    Production down. Response ≤ 1h during business hours.

  • High

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    Major impact, partial outage or workaround available. Response within 4h.

  • Medium

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    Significant but not severe. Within 1 business day.

  • Low

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    Questions, requests, minor issues. Within 2 business days.

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Mon–Sat · 09:00–19:00 IST

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Emergency = response ≤ 1h within business hours.

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We respond within your priority SLA · Mon–Sat 09:00–19:00 IST